MarTech Support and Maintenance
To effectively address the issues, bugs, or corner cases encountered by our clients, Simple Task provides a dedicated “MarTech Support and Maintenance” desk. Upon completion of a brief induction phase, our Senior Consultants are promptly assigned to handle the initial batch of tickets.
Simplified Stakeholder And Ticket Resolution
At Simple Task, we strive to make stakeholder management as straightforward as possible. Our team provides a single level of support and maintenance to all our clients. In other words, ideally, the consultant who handles the initial briefing will also be responsible for resolving the issue. This direct contact between the client and their assigned consultant allows for seamless management of each step along the way. We minimize the number of stakeholders and support functions involved in handling a simple ticket.
Ticket Management Platform
We utilize a cloud-based ticketing system to log and manage every case efficiently. Our ticketing system incorporates a standard online intake process that is customized for each client’s specific needs. Once a ticket is generated, it is promptly reviewed by one of our experienced senior consultants, who assigns a status to it. Depending on the nature of the issue, it may fall into one of two categories.
For simple bugs or corner cases, the ticket is swiftly forwarded to our delivery team for resolution. They possess the expertise to address such matters effectively, ensuring a speedy resolution for our clients.
By following this streamlined ticket management process, we ensure that each case receives the appropriate level of attention and expertise, ultimately delivering the best possible outcome for our valued clients.
Software maintenance plays a crucial role in ensuring optimal performance and staying up to date with the latest advancements. At Simple Task, we understand the importance of staying on top of software updates and new releases, such as Content Management Systems (i.e. WordPress), Customer Relationship Management (i.e SalesCloud), Automation tools, and more.
If you receive an alert or notification from your software company, don’t hesitate to reach out to us with a quick call. Our dedicated team of senior consultants can promptly assess if any actions need to be taken. We will thoroughly examine the situation and provide you with clear guidance on whether any necessary steps need to be taken. Should an update or deployment be required, we will handle the entire process for you, ensuring a seamless transition that allows your tools to continue functioning as they do currently.